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(Dubuque, IA)—Hospice of Dubuque has been named a 2022 Hospice Honors Elite recipient by
HEALTHCAREfirst, a leading provider of billing and coding services, healthcare surveys, and advanced analytics.
This prestigious annual review recognizes hospice agencies that continuously provide the highest level of quality
care as measured from the caregiver’s point of view. It acknowledges the highest performing hospice agencies by
analyzing the performance of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospice
survey satisfaction measures.
“Hospice Honors Elite recipients are industry leaders in providing quality care and are constantly seeking ways
to improve,” said Ronda Howard, Vice President Revenue Cycle and CAHPS at HEALTHCAREfirst. “We are
honored to be aligned with such high performing agencies like Hospice of Dubuque and we congratulate them on
their success.”
Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2020 through
September 2021. Award recipients were identified by evaluating performance on a set of 24 quality indicator
measures. Performance scores were aggregated from all completed surveys and were compared on a question-byquestion
basis to a National Performance Score calculated from all hospices contained in HEALTHCAREfirst’s
Hospice CAHPS database.
Hospice of Dubuque Executive Director, Lavonne Noel, stated, “Since 1983, Hospice of Dubuque has been the tristate’s
nonprofit hospice, providing high quality care that truly makes a difference in how people live during their
last season of life. The survey results and this designation are an affirmation of the excellent job our staff does in
caring for the members of our tri-state community.”